West Coast Game Store Tour
August 16, 2015 - 9:58am

The Tension in all of these stores is making money versus customer satisfaction. It's clear as a store owner, that there are a lot of things that look great to customers that are retail illusions. Nobody is making money selling these things or doing these things, but they exist to draw you in, attract your attention, create a vibe so that you'll spend money on the 20% of stuff that you spend money on. That's pretty much how the game trade works, 80% useless crap or services you think are important and the 20% of stuff you actually buy and use. Which are the 80% and which are the 20%? That's the stuff retailers discuss privately.Another interesting thing is how game stores could differ across geography. For instance, in Washington state, it is simple for a game store to get a liquor license, so many of the game stores there serve beer along with coffee. In Canada, shipping prices make it so that people don't buy from online game stores, and the local game stores have far more games in stock and fewer tables for tournaments. To see the places that Gary has visited so far, check out the blog: Part 1 and Part 2 are up. He also has a lot of pictures on his Facebook page!